30-Day Returns
You may return eligible products within 30 days of delivery for a refund of the purchase price.
Eligibility
- Items must be unused, uninstalled, and in their original condition and packaging, with all hardware and components included.
- Items that have been installed, modified, painted, welded, or damaged after delivery are not eligible for return.
- Custom-length or specially configured items may not be returnable unless defective.
How to Start a Return
- Contact us with your order number and the item(s) you wish to return: orders@theoffroadgroup.net or call 813-797-7287.
- We will reply with return authorization and instructions. Returns sent without authorization may be refused.
- Ship the item back securely packaged. Unless the return is due to our error or a defect, the customer pays return shipping.
Refunds
Once we receive and inspect the return, approved refunds are issued to the original payment method through PayPal, typically within 5–10 business days. Original shipping charges are non-refundable unless the return results from our error. Items returned incomplete, damaged, or showing signs of installation may be refused or subject to a deduction.
90-Day Warranty
Products sold by The Off Road Group are warranted to be free from defects in materials and workmanship for 90 days from the date of delivery to the original purchaser.
What’s Covered
If a product fails within the warranty period due to a defect in materials or workmanship, we will, at our option, repair or replace the product, or refund the purchase price.
What’s Not Covered
- Normal wear items and wear from normal use, including heim joints, rod ends, uniballs, bushings, liners, and finish/powdercoat wear.
- Damage from improper installation, accidents, collisions, abuse, neglect, racing or competition, overloading, or lack of maintenance.
- Products that have been modified, altered, welded, or repaired by anyone other than us.
- Labor, installation or removal costs, alignment, towing, downtime, loss of use, or other incidental or consequential costs.
Making a Warranty Claim
Contact us with your order number, a description of the issue, and photos: orders@theoffroadgroup.net or call 813-797-7287. We may require the product to be returned for inspection. Approved warranty replacements ship at our expense within the United States.
This warranty is the only warranty provided and is subject to our Terms & Conditions.